Airbnb public insurance policy of $ 50,000 and the formation of a customer support 24 / 7 hotline on Monday after two recent users that use the services of travel This company has left them the victims of vandalism and theft.
Up to this point, Airbnb - a site to connect visitors with those willing to host visitors - has been a hot streak landed the famous high-end investors and public Ashton Kutcher is a high technology consulting, as well as a round of financing $ 112 million, which values the company $ 1.3 billion .In June, San Francisco Airbnb user defined I like EJ says on her personal blog that one of her apartment on the site has to trash his house and stolen her jewelry, some cash and electronics, among other things.
E.J. follow that post with a Airbnb Thursday accused of trying to get her to remove the initial post on my blog as well as bypass to help her recover from the "nightmare" of a situation huong.nguoi useAirbnb, Troy Dayton, told the website TechCrunch that he also had his house destroyed by a people who rent their apartments through the service and that he wants to return home to find
"meth pipe everywhere."After back and between TechCrunch and investors in Airbnb, CEO Brian Chesky wrote a blog post on Monday Hai said his San Francisco start-up was not handling the situation of its use correctly and are looking to make things right.
"Last month, the home of a San Francisco server name is EJ is the tragic destruction by a guest," Chesky said. "damage so bad that her life turned upside down. When we learned of this, our hearts sank. We feel numb, and within four weeks, we really screwed things up. "CEO apologized for the mistake and said Airbnb of those days was for a company
" crash course in crisis management ".Airbnb Chesky that is working with San Francisco Police Department to set things straight for the EJ and the suspect is in custody
" I hope this can be a valuable lessons for other businesses about what not to do in a time of crisis, "he said. "Regarding EJ, we give her, and for that we are sorry. We should have reacted more quickly, communicate more sensitive and more decisive action to ensure that she felt an and secure. But we were not prepared for this crisis and we miss the ball. Now we are dealing with the consequences ".In an effort to make it "Chesky Airbnb will start underwriting Airbnb $ 50,000 on Aug. 15, it will provide up to $ 50,000 coverage for any loss or damage to property of a Airbnb" host "by a person making reservations through their corporate web site
Next week, the site will launch a hotline 24 / 7 for users to report any problems with your service or complaints on other users, he said. If a user does not have access Airbnb anyone, when they need it, Chesky said he wanted to be accessible via email at brian.chesky @ airbnb.com"We will expand this program to EJ and any other server can report damage to property while the lease on Airbnb in the past, "he said.
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